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Return Policy

If you happen to overestimate your need for materials or determine the product is not for you, feel free to return it to us within 30 days.

A 15% restocking fee is applied and all returns/exchanges must be in the original box and in the condition in which they were received. 

You must request an RMA (Return Merchandise Authorization) form by emailing Returns will not be accepted without the form. In your email request, include:

  • Order number.

  • Square footage (boxes) of tile you are returning.


Mirrella doesn't pay for return shipping. The customer is responsible for all return shipping charges and arrangements - you can choose any carrier you'd like.

Our products are extremely fragile. We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.

All the refunds (full or partial) will be processed by check and will be mailed to the billing address that we have in our record.

Your refund will be processed within 4 business days after receiving your return.

Samples, special orders and final sales cannot be returned.

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